We want you to be happy with your project. This policy explains how refunds and cancellations work. If your signed proposal or contract says something different, that document applies to your project.
1. Free consultations and quotes
Consultations and quotes are always free. You never pay anything until you approve a quote.
2. Fixed-price projects
This includes websites, e-commerce stores, apps, software, logos, branding, graphic design, video and 3D animation.
- Before work starts: if you cancel before we begin work, you get a full refund of any deposit.
- After work starts: if you cancel during the project, we refund what you’ve paid minus the value of work already completed, based on the milestones or hours in your proposal. You receive the completed work you’ve paid for.
- After delivery and approval: once you approve the final deliverables, or once the project is launched, the project is not refundable. We’ll fix bugs in our work under our warranty, as described in our Terms of Service.
- Revisions: each package includes the revision rounds listed in your quote. Please tell us early if something isn’t right, so we can fix it.
3. Monthly plans
This includes AI receptionist, AI chatbot, maintenance, SEO and marketing plans.
- You can cancel at any time by emailing us before your next billing date. Cancellation takes effect at the end of your current billing period, and you won’t be charged again.
- We don’t provide refunds or credits for partial months or unused minutes.
- Setup fees are refundable in full if you cancel before setup work begins. Once setup has started, setup fees are non-refundable.
4. Costs we pay on your behalf
Advertising spend paid to platforms such as Google or Meta, domain registrations, third-party licenses, plugins, stock media, app store fees and other third-party costs are non-refundable once purchased.
5. How to request a refund or cancel
Email info@texaswebcoders.com or call (903) 222-6022 with your name, business name and project or plan. We’ll confirm within 2 business days. Approved refunds are returned to your original payment method, and your bank may take 5–10 business days to show it.
6. Payment disputes
If something has gone wrong, please contact us before disputing a charge with your bank. We’ll always work with you to make it right.
7. Changes to this policy
We may update this policy from time to time. The “Last updated” date shows the latest version. Changes don’t affect projects already under a signed proposal.